Case Study: Desjardins Group achieves IT standardization, 30% fewer incidents and acquisition agility with Hewlett Packard Enterprise

HPE Software Teams with Desjardins to Implement Major Transformation

Desjardins Group, the largest cooperative financial group in Canada, faced fragmented IT with more than ten separate silos, inconsistent standards, and mission-critical processes that limited governance, efficiency and growth. To normalize processes and adopt industry best practices, Desjardins engaged Hewlett Packard Enterprise, deploying HPE Service Manager 9.3 alongside HPE Software Professional Services to lead a corporate-wide IT transformation.

Hewlett Packard Enterprise’s Professional Services worked with Desjardins’ leadership to define ITIL-based processes, consolidate and centralize IT environments, and migrate multiple custom systems to HPE Service Manager 9.3 with onsite knowledge transfer. The engagement cut yearly IT incidents by more than 30%, boosted availability and performance, enabled more services with existing staff (including a Self‑Service Portal), reduced hiring/training costs, and gave Desjardins the agility to assimilate acquisitions such as State Farm Canada more efficiently.

Desjardins Group

Trung Quach

Director IT