Case Study: Otto Group IT achieves up to 90% reduction in IT provision times and 40% lower running costs with Hewlett Packard Enterprise

HPE Helps To Implement Changes on Both the Organizational And Process Sides

Otto Group IT, the Otto Group’s central IT service provider, faced mounting pressure to deliver infrastructure and services faster and at higher quality while competing with external providers. With a traditional, bespoke delivery model and no operating model to exploit its SPICE private cloud, Otto Group IT engaged Hewlett Packard Enterprise for transformation consulting, including HPE Transformation Consulting, HPE Transformation Workshops and the HPE Unified Transformation Framework.

Hewlett Packard Enterprise helped define and implement a hybrid IT operating model, service catalogues, demand-and-delivery management, governance and staff reorganisation, delivered through workshops, a strategic roadmap and targeted sprints. The change delivered measurable impact: roughly 90% faster infrastructure provisioning, about a 40% reduction in running costs, higher customer satisfaction and more Group companies using Otto Group IT—freeing time for innovation and speeding business project delivery.

Otto Group IT

Frank Borchard

Head of IT