Case Study: FIS-ASP achieves sustained 99.95% SAP availability with Hewlett Packard Enterprise Datacenter Care

HPE Datacenter Care Provides Proactive Support for Service Level Excellence

FIS-ASP is a midsize SAP hosting provider supporting more than 800 SAP installations and about 28,000 end users across four data centers; high availability and strict SLA adherence are critical for its wholesale and enterprise customers. To meet this challenge, FIS-ASP relies on Hewlett Packard Enterprise and specifically HPE Datacenter Care Services to provide expert, proactive support for its SAP Business Suite environment and underlying infrastructure.

Hewlett Packard Enterprise implemented HPE Datacenter Care Services with an assigned contact, pretested patches, hardware validation and rapid access to familiar experts, reducing callbacks and speeding incident resolution. The result: sustained high availability (99.95% cited), periods of zero unplanned downtime, routinely surpassed SLAs, reduced internal workload and cost savings—demonstrating measurable operational resilience and improved customer satisfaction under HPE’s support.

FIS-ASP

Robert Schuhmann

Managing Director