Case Study: Future Generali Life Insurance achieves 80% cost reduction and faster customer communications with Hewlett Packard Enterprise (HP Exstream CCM)

Future Generali Delivers Improved Customer Communication Service

Future Generali Life Insurance needed to overcome limited capacity and slow turnaround in generating insurance policy documents — a legacy print process and reliance on an external print vendor were causing delivery delays, poor control over content and constrained growth. To address this, Future Generali selected Hewlett Packard Enterprise and its HP Exstream Customer Communications Management (CCM) solution to replace the aging system and modernize document generation across Life and General insurance operations.

Hewlett Packard Enterprise implemented HP Exstream (with HP Professional Services), streamlining document creation and integration with business systems and enabling internal control of batch and real‑time outputs. The solution cut template-change time by about 50%, improved batch productivity by 60%, reduced document-generation costs by 80%, sped batch processing of 10,000 policies to about four hours and delivered throughput of 170,000 pages per hour plus 230 concurrent threads at a 3.8s response — measurable gains that accelerated time‑to‑market and improved customer communications.

Future Generali Life Insurance

Byju Joseph

Executive Vice President, Information Technology