Case Study: Bell Canada achieves streamlined IT asset & service management and faster incident recovery with Hewlett Packard Enterprise

Bell Canada Sharpens Competitive Edge with HP IT Asset and Service Management

Bell Canada, Canada's largest communications company, needed a single, real‑time view of IT assets, discovery and service management to improve decision‑making and reduce service disruptions across its application ecosystem. Hewlett Packard Enterprise delivered a suite of HP Software solutions — including HP Service Manager, HP Asset Manager, HP Business Service Management, HP UCMDB & Universal Discovery, HP Executive Scorecard and HP Propel — to standardize IT asset and service management across the organization.

Hewlett Packard Enterprise implemented integrated incident, change, release and asset management with real‑time discovery and executive reporting, integrating 20+ strategic vendors into HP Service Manager and using the Executive Scorecard for TCO reporting at VP/GM levels. The solution significantly reduced Severity 1 and 2 outages, cut incident recovery time, improved availability, strengthened audit and license controls through accurate inventory, and brought catalog sprawl under control — delivering measurable operational and financial improvements for Bell Canada.

Bell Canada

Terry Hill

Senior Program Manager