Case Study: Bank AlJazira achieves centralized, proactive IT monitoring and improved SLA compliance with Hewlett Packard Enterprise

Bank AlJazira Sees the Big Picture by Transforming IT Monitoring

Bank AlJazira, a Jeddah‑based Saudi financial group, faced fragmented, reactive monitoring after a major shift to a service‑oriented business model and multiple disparate tools that slowed problem identification and resolution. To centralize visibility across infrastructure, applications and business services, Bank AlJazira selected Hewlett Packard Enterprise (with implementation support from HPE Gold Preferred Partner Wipro Limited) to provide an integrated monitoring platform.

Hewlett Packard Enterprise deployed HPE Business Service Management components — including HPE Operations Manager i, HPE Application Performance Management, HPE Universal Discovery, HPE Network Node Manager i, HPE Service Health Reporter/Optimizer and EView/400i — to deliver end‑to‑end visibility, automated discovery and service‑driven reporting. The HPE solution captures performance alerts instantly, reducing problem identification from hours to seconds, improving SLA compliance and resource planning, lowering downtime and shortening IT service development and incident‑resolution times.

Bank AlJazira

Nayef Bardeesi

Project Manager