Case Study: AIDS Healthcare Foundation boosts employee satisfaction and productivity with Hewlett Packard Enterprise HP Service Anywhere

AIDS Healthcare Foundation Increases Employee Satisfaction and Productivity with HP Service Anywhere

AIDS Healthcare Foundation (AHF), a global nonprofit supporting over 415,000 patients, needed to automate and improve IT service processes to boost end-user satisfaction and productivity across 2,000 users in 68 U.S. locations and 36 countries. Hewlett Packard Enterprise addressed this challenge by deploying HP Service Anywhere to centralize service lifecycle management, change management and self-service capabilities.

Hewlett Packard Enterprise’s HP Service Anywhere enabled self-service ticketing, knowledge-base access and automated incident alarms, improving SLA response times, change control and system availability. The solution cut roughly 1,000 service calls annually, saved an estimated $10–15K per year in IT hours, provided auditable HIPAA-compliant reporting, and increased employee productivity and uptime through proactive issue analysis and standardized processes.

AIDS Healthcare Foundation

Behrouz Hekmatnia

Director