Case Study: Agfa HealthCare achieves higher system availability and 24x7 nationwide support with Hewlett Packard Enterprise Datacenter Care

Agfa HealthCare Safeguards Critical Medical Systems

Agfa HealthCare, a global provider of diagnostic imaging and healthcare IT, needed reliable nationwide support for its mission‑critical imaging solutions running on Hewlett Packard Enterprise hardware across more than 100 UK hospitals and multiple NHS Trusts. Facing stringent SLAs and a wide geographic footprint (initially covering 30 Trusts), Agfa turned to Hewlett Packard Enterprise and its HPE Datacenter Care offering to ensure continuous, high‑availability service for systems where 98% of Agfa’s deployments run on HPE kit.

Hewlett Packard Enterprise implemented HPE Datacenter Care with HPE Insight Remote Support, Customer Asset Programme audits and Defective Media Retention, plus an assigned Account Support Manager and 24x7x365 Call‑to‑Repair service. The proactive remote monitoring, spare‑parts readiness and regular planning meetings have increased system availability, reduced SLA breaches, improved operational visibility across the estate (now extended beyond the original 30 Trusts), and helped Agfa HealthCare deliver more reliable diagnostic services and better patient care.

Agfa HealthCare

Philip Brown

Manager