Case Study: Arab African International Bank achieves greater IT service efficiency and flexibility with Hewlett Packard Enterprise

AAIB improves efficiency of IT service management

Arab African International Bank (AAIB), Egypt’s fastest‑growing bank, needed to shift its IT organisation from a technology focus to process‑ and service‑centric operations to handle rapid growth and reduce time to market. To achieve ITIL and ISO/IEC 20000–aligned service management, the bank engaged Hewlett Packard Enterprise for consultancy and training, including an ITSM assessment and hands‑on ITSM education delivered in Egypt.

Hewlett Packard Enterprise conducted a comprehensive ITSM assessment, provided a two‑year transformation plan, defined and documented 16 key ITSM processes, built a service catalogue, and delivered face‑to‑face training and knowledge transfer via a single dedicated consultant. As a result, AAIB now has clearer roles and responsibilities, improved task segregation, increased IT efficiency and flexibility, and the ability to establish SLAs with business units—outcomes the bank says exceeded expectations.

Arab African International Bank

Arab African International Bank