Case Study: Open Technology Real Services reduces server deployment time by 85% with Hetzner

Hetzner reduced our server deployment time by over 85%

Open Technology Real Services (OTRS), a developer of managed help desk software, required a reliable and legally compliant data center partner to handle its growing infrastructure. They sought a provider that was economically stable, operated under EU data protection laws, and offered competent support for their clients' needs.

Hetzner provided OTRS with dedicated root servers and colocation services, with a key solution being their administration interface, Robot. This allowed OTRS to deploy servers in an almost fully automated manner. As a result, Hetzner helped OTRS reduce its server deployment time from two weeks to just two hours, an improvement of over 85%, providing a decisive market advantage.

Open Technology Real Services

Christopher Kuhn

Open Technology Real Services