Case Study: Audio Equipment Manufacturing Company achieves 171% ROI and major throughput and first-pass yield improvements with Hertzler Systems Inc

Creating a data-driven fix-to-root-cause culture

Audio Equipment Manufacturing Company, led by its VP of Operations, had hit a performance plateau after earlier gains and needed better knowledge management of repair data. Critical repair information was being captured inconsistently across many systems, was slow to collect, and not timely or accessible. To break through the plateau they engaged Hertzler Systems Inc and its GainSeeker Suite to build a standardized, real-time data strategy.

Hertzler Systems Inc worked with the customer’s engineers to deliver an integrated data collection system that captures repair data from any of eleven processes in real time and stores it centrally in GainSeeker Suite for company-wide access, DPMO tracking, and automated Pareto drill-down. The initial investment was recouped in less than three months and delivered a 171% ROI after seven months; 98% of the benefit came from increased throughput and improved first-pass yield (only 2% from reduced data-collection cost), enabling previously unimagined yield improvements.