Case Study: Acushnet Company achieves data-driven supplier performance tracking and CEO-level reporting with Hertzler Systems Inc.'s GainSeeker Suite

Acushnet Supplier Improvement Program

Acushnet Company’s Golf Ball Division (Titleist & Footjoy) struggled to evaluate supplier performance: they had no formal supplier rating program, could only react to the most recent incidents, and supplier decisions were often swayed by perks rather than objective data. Acushnet Company worked with Hertzler Systems Inc and its GainSeeker Suite to extend their existing production-quality tracking to supplier and raw material data.

Hertzler Systems Inc implemented GainSeeker to collect, warehouse, analyze, and report supplier performance tied to production history, creating an objective, easy-to-manage supplier improvement program. As a result Acushnet Company now tracks supplier quality for the top 80% of purchasing dollars and distributes 31 quarterly reports to supplier CEOs and staff, improving supplier development, communication, and data-driven decision making.

Acushnet Company

Ken Welchman

Director Of Quality