Case Study: Acushnet Company achieves 94% defect reduction and real-time analytics with Hertzler Systems Inc

Acushnet Company - Customer Case Study

Acushnet Company, maker of Titleist golf balls, struggled with stale, error-prone production and quality data—reports were at least a day old, only one person had direct access, and each plant ran separate systems—making it hard to identify and eliminate variation. To solve this, Acushnet engaged Hertzler Systems Inc to deploy real-time SPC and data-acquisition software, including the GainSeeker Suite.

Hertzler Systems Inc implemented a standardized, plant-wide solution that captures attribute and variable measurements directly from devices, eliminates manual entry errors, sends automatic alerts, and provides immediate, drill-down analytics to all associates. The GainSeeker Suite’s real-time visibility let teams respond promptly, lower inventory carrying costs, reduce defects by over 94%, and cut customer-return handling from 40 hours to under two hours per week.

Acushnet Company