Case Study: Zero BS CRM achieves an easily updatable knowledge base and reduced support tickets with HeroThemes' KnowAll theme

Why Zero Bs Crm Moved Their Entire Documentation to Knowall

Zero BS CRM, a WordPress-based CRM plugin, faced heavy support demand because CRMs are inherently complex and their documentation was static and hard to update. To address rising and repetitive customer questions, Zero BS CRM turned to HeroThemes and adopted the KnowAll WordPress theme to build a living, searchable knowledge base that could better serve users and reduce support load.

HeroThemes’ KnowAll was implemented as Zero BS CRM’s primary documentation site and integrated with Zero BS CRM so tickets become tracked customer activity. The solution made content easier to add and navigate, added analytics, article voting/comments and improved search, enabling faster updates and more personalized responses. As a result, Zero BS CRM reports fewer repeat questions and a falling tickets‑per‑download ratio, plus improved workflow and measurable insights from KnowAll Analytics.

Zero BS CRM

Mike Stott

Zero BS CRM