Case Study: WP Simple Pay achieves 44% increase in article success with HeroThemes' KnowAll

How WP Simple Pay Increased Article Success 44%

WP Simple Pay, a Stripe payment integration plugin founded by Phil Derksen, struggled with basic, hard-to-navigate documentation and rising repetitive support queries. To fix this, WP Simple Pay turned to HeroThemes’ KnowAll knowledge base theme to create a dedicated, mobile-friendly, and searchable docs site.

Using HeroThemes’ KnowAll, WP Simple Pay implemented a structured, auto-complete search docs site with easier article management and analytics; within two months article helpfulness rose from 43% to 62% (a 44% relative increase), total searches dropped 18% while search effectiveness stayed around 75%, and initial support requests declined—leading to shorter replies and ongoing, data-driven improvements to their documentation.

WP Simple Pay

Phil Derksen

Founder