Case Study: Scribbr achieves increased productivity and scalable internal support with HeroThemes' KnowAll

How Scribbr Boosted Productivity With an Internal Knowledge Base

Scribbr, a fast-growing proofreading and editing company with 30 in-office staff and over 400 freelance editors, faced a “big mess” of internal documentation spread across Google Drive, sticky notes, PDFs and Asana. Looking for an affordable, WordPress-based solution, Scribbr chose HeroThemes’ KnowAll WordPress knowledge base theme to consolidate support procedures, onboarding materials and company details into a single, searchable system.

HeroThemes’ KnowAll was implemented as an internal knowledge base, giving every employee access to create and find articles, which improved onboarding, reduced reliance on senior staff and standardized customer replies. The KnowAll “Popular Articles” feature returns the needed article in about 80% of cases, speeding responses and boosting productivity, while the flat pricing and WordPress familiarity made the solution scalable as Scribbr grew.

Scribbr

Koen Driessen

Co-Founder