Case Study: Nodored achieves streamlined customer support with HeroThemes' Heroic KB

How Nodored Streamlined Their Customer Support With Heroic KB

Nodored, a web design and hosting company founded by Alexis Garcia that serves clients across Latin America, was overwhelmed by repetitive support requests (cPanel access, email setup, SSL validation, etc.) and found its integrated WHMCS knowledge base limited in SEO, functionality, and usability. To give customers better self-service and more effective article analytics, Nodored adopted HeroThemes' Heroic Knowledge Base plugin.

HeroThemes’ Heroic KB delivered a searchable, well-organized support center with robust analytics, enabling Nodored to maintain up-to-date documentation and measure article performance. Within weeks the change cut repetitive tickets significantly — in one recent seven-day span the knowledge base recorded 1,973 views and only 3 ticket transfers — and support staff now routinely direct customers to KB articles, reducing load on human-attended channels.

Nodored

Alexis Garcia

Founder