Case Study: World Economic Forum delivers a high-touch AI concierge for Davos attendees with Heroku

World Economic Forum resolves 75% of attendee inquiries with Heroku

The World Economic Forum faced the challenge of providing immediate, on-demand support to the influential leaders attending its high-stakes Annual Meeting in Davos. These attendees needed quick answers to logistical questions about sessions and venue navigation, but their primary engagement managers were often unavailable. To solve this, the World Economic Forum partnered with Heroku to build an AI-powered concierge.

Using Heroku's platform, including Heroku Dynos and Heroku Connect, the vendor helped rapidly develop and deploy a custom chat application integrated with Salesforce data. The solution, named Agentforce, successfully resolved 75% of attendee inquiries automatically at the event. Heroku enabled the World Economic Forum to quickly launch a secure and effective tool that allowed attendees to focus on their critical discussions.

World Economic Forum