Case Study: Furnished Quarters achieves personalized Salesforce-powered customer apps and increased productivity with Heroku

Furnished Quarters Builds Personalized Customer Apps on Heroku Using Salesforce Data

Furnished Quarters is the largest independently owned supplier of global temporary housing, offering over 100,000 furnished apartments and serving thousands of corporate and individual clients. Their complex, high‑touch business—coordinating corporate travel managers, guests, landlords and vendors—had outgrown legacy tools like Excel and an on‑prem CRM, making it difficult to scale and deliver modern, personalized digital experiences.

The company standardized customer data on Salesforce and built customer‑ and employee‑facing apps on Heroku (guest mobile app, corporate client portal, sales quoting system, website and more), using Heroku Postgres and Heroku Connect to sync CRM data. The result: personalized, real‑time experiences and self‑service functionality, faster quoting and pricing updates, improved productivity for a small engineering team, scalable operations, and stronger customer engagement that positions Furnished Quarters as an industry model.

Furnished Quarters

Cory Haber

Vice President of Technology