Case Study: Fastcall achieves enterprise-scale voice and messaging performance with Heroku

Fastcall boosts real-time voice and messaging performance 5-10X with Heroku

Fastcall, a Salesforce ISV partner, faced the challenge of scaling its enterprise-scale voice and messaging application beyond the limitations of its initial infrastructure. As a company dedicated to building exclusively for Salesforce, it needed a robust solution that could handle complex call routing, real-time communications, and large enterprise deployments without requiring a dedicated DevOps team. They turned to the vendor Heroku to address these scaling needs.

By implementing Heroku, specifically using Heroku Dynos, Heroku Postgres, and Heroku Key-Value Store, Fastcall achieved a 5-10x improvement in response times, eliminating timeouts and enabling them to onboard a customer with nearly 1,000 users. The solution provided by Heroku allowed for instant updates with near-zero downtime and eliminated the need for a dedicated operations team. This performance transformation and enterprise-ready infrastructure were key to Fastcall's growth and success.

Fastcall