Case Study: Tegile scales documentation and collaboration with Heretto

Tegile Scales a Rapid Growth Curve with Heretto

Tegile, a provider of high-performance data storage arrays, faced a challenge in scaling its documentation processes to match its rapid company growth. Their initial lack of formal product documentation was unsustainable and placed a burden on their engineering and professional services teams. They sought a solution from Heretto to create high-quality, easily accessible content for their customers.

Heretto provided its all-in-one DITA content platform, a cloud-based SaaS solution that was easy to deploy and required minimal training for new writers. This allowed Tegile's team to streamline authoring, reviewing, and publishing workflows entirely within Heretto. The results included a compliant system with full audit trails and the ability for new writers to become proficient with just two hours of training, enabling Tegile to release its first complete documentation set in under three months.

Tegile