Case Study: Omnicell Reduces Translation Workload with Heretto

Omnicell Reduces Translation Workload by 62% and Increases Author Efficiency

Omnicell, a healthcare technology company focused on transforming pharmacy care, faced significant challenges due to a lack of systems cohesion during a period of rapid growth. Their information development teams were spread across four locations using different, failing authoring tools, which created fragile publishing processes and hindered collaboration. This disunity magnified their need to find a tool that could support their work at scale, leading them to seek a modern Component Content Management System (CCMS) from a vendor like Heretto.

By implementing the Heretto CCMS, Omnicell standardized its processes in a structured DITA XML environment. The solution provided a single source for content with robust search and real-time collaborative editing. Heretto's platform delivered substantial results, including an estimated 62% reduction in translation workload and annual savings of $92,000 from eliminating the need for contract writers and separate tools. The teams also gained significant efficiency in collaboration across their geographic locations.

Omnicell

Peter Kennaday

Senior Information Developer