Case Study: F5 eliminates PDF reviews and speeds documentation with Heretto

F5 Eliminates PDF Reviews With Cloud-Collaborative Authoring Solution

F5, a company providing cloud and security application services, faced a cumbersome and slow documentation review process. Their on-premise Component Content Management System (CCMS) required tech writers to manually collect and reconcile PDF comments from up to 200 engineers, causing delays and high numbers of post-release revisions. To solve this, they partnered with Heretto.

Heretto provided a cloud-collaborative CCMS that enabled online reviews and direct content editing for subject matter experts. This solution drastically reduced the publishing preparation time from 30 minutes per document to instantaneous and slashed post-release revisions from 20-40 to just 2 per release. The implementation by Heretto synchronized documentation with the agile software development schedule and improved overall content quality.

F5