Case Study: Skyward achieves 100% content reuse and region-specific publishing with Heretto

Enhanced Content Lifecycle & Region-Specific Publishing

Skyward, a significant provider of education management software, faced challenges in meeting product release deadlines due to an inefficient content lifecycle. Their transition to an agile development model exposed problems with inconsistent, redundant content creation and a sluggish review process, which was holding up timelines. To solve this, they turned to the vendor Heretto for a ContentOps platform.

By implementing Heretto, Skyward centralized its content management, enabling a more efficient workflow for authoring, review, and publishing. The solution allowed for 100% content reuse and the ability to personalize material based on state regulations. This resulted in a substantial improvement in customer satisfaction scores and ensured fully documented software could be delivered with each release.

Skyward

Steve George

Manager of Content Management and Training