Case Study: BlackBerry achieves faster, AI-ready content publishing with Heretto

BlackBerry cuts content publish time from 8 hours to 5 minutes with Heretto

BlackBerry, a provider of intelligent security software and services, faced the challenge of modernizing its technical documentation platform. Their existing system was slow, complex, and required coordination across multiple vendors, preventing the writing team from achieving the agility and independence needed for their future content strategy, including AI readiness. They chose Heretto's CCMS platform to address these pain points.

By implementing Heretto's end-to-end content management and delivery solution, BlackBerry achieved transformative results. The vendor's platform provided a unified system that drastically improved publishing speed, reducing the time for a full multi-language release from 8 hours to just 5 minutes. This empowered the lean writing team with full control, leading to a 40% faster content turnaround and driving over one-third of all web traffic to their documentation site.

BlackBerry