Case Study: METRO.digital achieves faster deliveries and automated tour planning with HERE Technologies

METRO.digital automates tour planning for faster deliveries

METRO.digital, the digital solutions arm for the wholesale giant METRO AG, needed to substantially improve the operational efficiency of its massive logistics network. Faced with the critical timing of food deliveries, the company sought to optimize its fleet operations and enhance customer service by automating its complex tour planning process. They partnered with HERE Technologies to leverage their location services.

By implementing HERE Tour Planning and other HERE services, METRO.digital automated its logistics, providing dispatchers and drivers with highly accurate, truck-specific routing. The solution delivered by HERE Technologies led to impressive results, including a 97-98% on-time delivery rate and a 37% increase in automated tour planning. This also translated into a 13% boost in customer satisfaction and approximately 20% in cost savings.

METRO.digital

Claudia Stanescu

Domain Owner for Transport Operations