Case Study: Signtel unifies support and ticketing with Helpware’s custom Zendesk system

Signtel unifies support in 90 days with Helpware, syncing 500+ records and handling 1,000+ tickets per month

Signtel, a provider that designs and supports office phone systems, faced the challenge of configuring, integrating, and managing a new Zendesk installation. They needed to build omnichannel support from scratch, establish a Tier 1 ticket handling process, and synchronize data with their existing systems. Helpware was engaged to provide comprehensive Zendesk services to meet these needs.

Helpware implemented a custom Zendesk system for Signtel, which included integrating multiple communication channels and developing new support processes. The results included the successful synchronization of over 500 user records, the integration of phone, email, and WhatsApp into a single platform, and the creation of a system capable of efficiently managing over 1,000 tickets per month.

Signtel