Case Study: NetCE achieves streamlined, agent-friendly call center support for 500,000 healthcare professionals with HelpSpot

NetCE uses HelpSpot in its call center to support over 500,000 healthcare professionals

NetCE is a leading provider of continuing education and accreditation for more than 500,000 U.S. healthcare professionals. With a 40‑agent call center handling over 15,000 inquiries per month, NetCE needed a robust but user‑friendly system to ensure a trouble‑free experience and fast resolution when issues arise.

Since 2011 NetCE has used HelpSpot to centralize all customer inquiries into a single queue, letting agents collaborate via request assignment and notifications and use a live look‑up that integrates with their CRM. The result is smoother workflows, no lost tickets, and efficient handling of high volume support so the organization can maintain service quality for its large customer base.

NetCE

Kevin Bluck

Chief Information Officer