Case Study: Converse County School District #1 achieves world-class IT help desk support with HelpSpot

How Converse County School District has leveraged HelpSpot for over a decade to provide world class IT support

Converse County School District, a K–12 district and HelpSpot customer since 2007, supports about 450 staff with a 25‑person IT team. They struggled with an email‑based help process that routed requests into three separate mailboxes, causing lost inquiries, no unified visibility, and no audit trail of actions.

HelpSpot consolidated those mailboxes into a single interface, logged every note and change, and gave the team robust reporting—letting them track speed to resolution, identify slow case types, and take proactive steps to improve service. The result is a more efficient, accountable help desk that has relied on HelpSpot’s growing feature set for over a decade—summed up by one technician’s endorsement: “everything.”

Converse County School District #1

Theresa Jackson

Database Technician