Case Study: Kindred Healthcare achieves 24/7 patient support availability with HelpOnClick live chat

Kindred Healthcare - Customer Case Study

Kindred Healthcare, a U.S. provider of hospitalization, rehabilitation and home care services, needed to expand its pilot customer support center and extend availability beyond its limited 8:00 AM–10:00 PM hours. To address this, Kindred turned to HelpOnClick to add a live chat solution alongside its call center to better serve patients’ real-time queries.

HelpOnClick implemented a 24/7 live chat integrated with the existing support center, allowing staff to handle patient questions around the clock. The upgrade extended support from 8:00 AM–10:00 PM to full-time availability, improved responsiveness to patients, and was well received by the local community.

Kindred Healthcare