Case Study: Step3 simplifies support and helps customers find answers faster with HelpKit

Step3 - Customer Case Study

Step3, a company that uses blockchain technology for membership and loyalty reward systems, faced a challenge in efficiently managing customer support and training materials for its users. They needed a user-friendly help center solution that could keep pace with their rapidly changing product without requiring extensive technical resources. This led them to the vendor, HelpKit.

HelpKit provided a solution through its seamless integration with Notion, a platform Step3 already used extensively. This allowed Step3 to launch their new help center in under a day without needing support from their IT or development teams. The implementation empowered both their admin and end users with comprehensive, easy-to-maintain tutorials and support content, enabling asynchronous issue resolution and contributing to a faster, more efficient customer support experience.

Step3

Nick Casares

Head of Product