Case Study: Senja achieves a 50% decrease in support tickets with HelpKit

Driving a 50% Decrease in Support Tickets Senja.io's Success with Self-Service

Senja.io, a platform for collecting and sharing customer testimonials, was struggling with a high volume of support tickets that was decreasing the quality of their customer service. As the SaaS company grew, its founders needed a help center solution to defuse this situation and empower users to find answers themselves. They chose to implement a knowledge base from HelpKit.

Using HelpKit, Senja.io built a help center directly within their app using Notion as a CMS. The team uses HelpKit's insights to constantly identify and improve articles based on user searches and feedback. This self-service solution from HelpKit led to a massive 50% decrease in support tickets, freeing the team to be more proactive while helping customers resolve issues faster.

Senja

Olly Meakings

Co-Founder