Case Study: Sphero achieves scalable, self-service customer support with HelpDocs

Star Wars Robots and Educating the Future Innovators In Discussion with Sphero's Sara Sampson

Sphero, the consumer robotics company known for BB‑8 and its education‑focused BOLT robot, faced a growing support challenge: millions of customers across B2C and B2B channels and a knowledge base that only one person could manage. To streamline self‑service and better integrate with their ticketing workflow (they use Gorgias), Sphero became a HelpDocs customer to replace their previous hosting and make documentation easier to maintain.

HelpDocs delivered a simple, fast knowledge‑base hosting solution with a Gorgias integration, making setup and editing far easier for Sphero’s team. As a result, multiple product managers can update articles directly (removing the single‑editor bottleneck), documentation is updated more quickly as apps and products change, and support agents benefit from tighter HelpDocs–Gorgias workflows that improve efficiency and customer experience.

Sphero

Sara Sampson

Operations Manager