Case Study: Solvo achieves 25% self-serve support rate with HelpDocs

Shredding off 25% Support Load to Self-Serve

Solvo, which helps over 5.5 million people in the Netherlands find, compare, and book medical specialists each month, needed a branded, heavily customized help center that would surface useful documents and reduce support costs. After considering an in‑house build, they chose HelpDocs for its easy templating, snappy search, SEO enhancements and strong support.

HelpDocs delivered a customizable knowledge base that Solvo updates weekly to edit, add and improve docs; the result is measurable — roughly 25% of support interactions are now self‑serve — saving time for customers and staff, surfacing hard‑to‑find bugs and improving overall product understanding.

Solvo

Aram Zegerius

Data and Intelligence