Case Study: Ready2order scales self-serve support with HelpDocs

Ready2order cuts support calls and scales self-serve support with HelpDocs

ready2order, a provider of a platform-independent point-of-sale system for small to medium-sized businesses, was struggling to scale its customer support as its customer base grew from hundreds to thousands. Their existing knowledge base was chaotic, with outdated articles and poor search functionality, making it difficult to effectively deflect basic support requests. This challenge led them to seek a new solution, ultimately choosing HelpDocs.

By implementing HelpDocs, ready2order was able to restructure and scale its self-serve support with an easy-to-use knowledge base. The solution integrated with their existing tools like Intercom and Slack. The results were significant, as HelpDocs enabled the customer success team to demonstrably reduce the number of basic support calls, providing huge relief and allowing them to scale operations efficiently.

Ready2order