Case Study: Insight streamlines customer support with HelpDocs

Lending a Helping Hand Inside the Classroom

Insight, a UK-based online assessment tracking system for primary schools, needed a better way to manage self-serve support as its platform grew. Their team had outgrown custom web pages and WordPress, and wanted a dedicated knowledge base that would help teachers and school leaders find answers quickly without relying on spreadsheets or overloaded support processes.

Insight implemented HelpDocs as a standalone knowledge base, integrated with Front and Slack to keep support workflows streamlined. With HelpDocs, the team became much more productive at publishing and updating content, saw a reduction in support requests for topics covered in the knowledge base, and gave both customers and new support reps a faster, easier way to find help.

Insight

Sarah

Co-Founder