Case Study: Insight streamlines customer support with HelpDocs

Insight becomes 7x more productive at publishing content with HelpDocs

Insight, a UK-based online assessment tracking system for primary schools, faced the challenge of managing its customer support efficiently amidst platform growth. Their initial methods of using custom web pages and then WordPress for documentation became too time-consuming to maintain. They turned to HelpDocs to create a more effective and manageable knowledge base solution.

By implementing HelpDocs, Insight gained a dedicated knowledge base platform that integrated seamlessly with their existing tools like Front and Slack. This streamlined their support processes, significantly reduced the time spent publishing content, and led to a measurable reduction in support requests for documented topics. HelpDocs provided the flexible, high-quality solution Insight needed to deliver first-class customer support.

Insight