Case Study: Health Via Modern Nutrition achieves scalable customer education and stronger community engagement with HelpDocs

How a nutrition company is shaping an industry and helping change the way people look at metabolic health

Health Via Modern Nutrition (H.V.M.N.) is a nutrition company focused on metabolic health and education that’s grown into a diverse, mission-driven community. As the team went fully remote and expanded its product lines and educational offerings, H.V.M.N. needed to scale consistent, accessible customer education and self-service support while preserving its community and social-impact priorities.

HelpDocs delivered a centralized knowledge base and help center to host H.V.M.N.’s educational content, FAQs, and product information, enabling consistent messaging and easy self-service. By using HelpDocs, H.V.M.N. streamlined onboarding and support workflows, reduced dependence on live support, and freed the team to focus more on product, community programs, and social initiatives—improving resource accessibility and customer experience.

Health Via Modern Nutrition

Taylor Maniscalchi

Head of Customer Success