Case Study: NRC Health achieves streamlined support and major time savings with HelpDocs

How a healthcare company enables better experiences for patients by making sure they have the right data at the right time

NRC Health, a 38‑year‑old healthcare data and patient‑experience company, needed a modern, scalable way to support customers and document its products. Until partnering with HelpDocs they relied on an 80‑page PDF and scattered files for user guidance, which made onboarding and troubleshooting slow and resource‑intensive. NRC Health engaged HelpDocs to build a centralized knowledge base to replace that fragmented approach.

HelpDocs worked with NRC Health (with Echo Alexander leading the operational rollout) to launch a full knowledge‑base strategy that consolidated documentation and made help content self‑service. The HelpDocs knowledge base eliminated the reliance on the bulky PDF, saved substantial support hours, streamlined onboarding and product adoption, and helped NRC Health better operationalize customer feedback — enabling the team to scale support while continuing to deliver data‑driven improvements to millions of patients.

NRC Health

Echo Alexander

Product Director