Case Study: Easy Agent PRO achieves scalable 24/7 support and reduced support workload with HelpDocs

Helping Real Estate Agents Match Hearts with Homes

Easy Agent PRO, a company that builds professional websites for real estate agents, needed a better way to educate non‑technical customers and scale product support. Their previous knowledge‑base provider was hard to use, expensive, and not focused on support documentation, so Easy Agent PRO switched to HelpDocs to centralize and simplify their support content.

HelpDocs delivered an easy‑to‑maintain, customizable knowledge base with analytics and handy tools like 301 redirects, enabling more frequent doc updates, measurable performance tracking, and a 24/7 self‑service option that saves labor hours previously spent answering repetitive questions. Easy Agent PRO reports improved customer success and “phenomenal” metrics since adopting HelpDocs.

Easy Agent PRO

Michael Blowers

Head of Sales