Case Study: GuidiGO achieves faster user education and reduced support tickets with HelpDocs

Educating Users and Inspiring Visitors Around the Globe

GuidiGO, a maker of immersive AR and virtual tour experiences for museums and cities, needed a faster, user-friendly way to create and maintain product documentation in multiple languages, reduce time spent on support tickets, and better onboard customers and new hires. Head of Marketing Corine Barbazanges evaluated the knowledge base landscape and chose HelpDocs to provide a simple, attractive knowledge base platform.

Using HelpDocs, GuidiGO built a tidy, regularly updated knowledge base—editing or adding articles nearly every week—which lets the team answer users faster, point customers to the right screenshots and explanations, and keep repeat questions at bay. HelpDocs has also become a key training resource for new hires, helping them get up to speed on GuidiGO’s platform more quickly and reducing support effort overall.

GuidiGO

Corine Barbazanges

Head of Marketing