Case Study: mijn.host improves customer support efficiency with HelpDocs

Creating a Dutch Web Host that's Focused on Customers

mijn.host, a Dutch web hosting company founded by Marijn Vlug, faced the challenge of scaling its high-quality, human-centric customer support without compromising its personal approach. As the company grew, the volume of support tickets became unsustainable for their email-only system. They needed a knowledge base solution that was user-friendly, customizable, and supported the Dutch language, which they initially attempted to build in-house before seeking a vendor. HelpDocs provided the solution with its knowledge base software. The implementation created a self-service portal for customers and an internal knowledge base for the support team.

By using HelpDocs, mijn.host empowered customers to find answers instantly, reducing the load on its support staff. The vendor's platform was easy to use and integrated seamlessly into their operations. This solution led to a significant 25% decrease in support tickets and a 20% boost in customer happiness, allowing the team to maintain their efficient and friendly service while scaling effectively.

mijn.host

Marijn Vlug

mijn.host