Case Study: Tap My Back boosts customer engagement and speeds up support with HelpCrunch

How Tap My Back Elevated Their Customers’ Engagement Levels with HelpCrunch’s Robust Toolset

Tap My Back, a Portugal-based employee engagement software with 1,000+ monthly active users, needed a more affordable and efficient way to support customers after Intercom became too expensive and Gmail-based workflows proved too slow. After evaluating competitors, they chose HelpCrunch and its all‑in‑one customer engagement platform—using live chat, email marketing, website popups, and a knowledge base—to better capture website visitors’ attention and streamline support.

HelpCrunch set up proactive chat triggers, email campaigns, popups to book demos, and an integrated help center, which reduced backlogs and first-response times, boosted email open rates, and drove product usage—Tap My Back reported engagement “skyrocketed.” Overall, HelpCrunch’s toolset made support more responsive and increased customer satisfaction and engagement.

Tap My Back

Carolina Gomes

Customer Support Representative