Case Study: PR-Dashboard achieves a 91% boost in live chats with HelpCrunch

How PR-Dashboard got a 91% boost to their live chats after switching from Zendesk to HelpCrunch

PR‑Dashboard, a Netherlands‑based platform that helps PR managers and journalists connect, needed a simple, highly customizable live chat that felt native to their product and worked well on mobile. After years on Zopim/Zendesk left them frustrated by limited widget customization, poor mobile support and confusing integrations, they switched to HelpCrunch for its live chat solution.

HelpCrunch delivered a customizable chat widget, a responsive mobile app, operating‑hours control and integrated helpdesk features so the chat felt like a native part of PR‑Dashboard. The switch drove measurable impact: 91% more high‑quality conversations, longer and more meaningful chats, improved customer feedback and noticeably higher customer satisfaction — all while offering a simpler, unified experience.

PR-Dashboard

Jeroen Borgesius

Chief Executive Officer