Case Study: Polis.ua handles 2,000+ monthly queries with HelpCrunch

How Polis.ua Handles over 2,000 Queries in a Month with the HelpCrunch Multichannel Live Chat

Polis.ua, an online financial supermarket in Ukraine, needed a better way to deliver fast, professional customer support. Before switching, the team struggled with issues like managing staff availability, transferring files to clients, and sending video recordings, which made their existing support setup hard to use effectively.

HelpCrunch provided Polis.ua with a multichannel live chat solution, including integrations with Telegram and Viber. With HelpCrunch, Polis.ua now handles about 2,000 chats per month, giving customers timely support and flexible contact options through their preferred messengers.

Polis.ua

Juliia

Representative