Case Study: Maidily (cleaning scheduling platform) achieves reliable 24/7 support and client growth with HelpCrunch

How Maidily Improved Their Support and Grew the Number of Clients With the Reliable Tools by HelpCrunch

Maidily, an Atlanta-based scheduling software for cleaning and maid services led by CEO Mony Gueorguiev, struggled with a glitchy HubSpot setup that duplicated contacts, produced unreliable live chat, and offered a confusing knowledge base. Seeking reliable customer engagement tools, Maidily turned to HelpCrunch and adopted its live chat, knowledge base, and auto messages to support website visitors and Plus customers.

HelpCrunch delivered a clean, easy-to-setup platform, imported Maidily’s existing help content, and enabled proactive auto messages and 24/7 chat coverage. As a result, HelpCrunch’s knowledge base reduced emails to Mony and the support team, article reactions helped improve content quality, and Maidily continued growing its customer base (now 300+ monthly active users) with uninterrupted chat-driven support.

Maidily

Mony Gueorguiev

Chief Executive Officer