Case Study: Invisible.io achieves a 32% increase in incoming chats and faster response times with HelpCrunch

How Invisible.io Increased the Number of Support Chats by 32% with HelpCrunch

Invisible.io, a provider of tools that boost user adoption and ROI for enterprise apps, needed a modern, GDPR-ready live chat for its SmartCloud Connect website. After unsatisfactory tests with Tawk.to, Olark, SnapEngage and a too-complex Intercom, the 16-agent team sought a tool with per-page customization, behavior-triggered auto-messages, instant agent alerts, unread-message email resends and strong GDPR compliance — and switched to HelpCrunch.

HelpCrunch delivered those capabilities (per-page chat customization, precise behavior-based auto messages, an intuitive interface, mobile apps and dedicated corporate support), enabling Invisible.io’s teams to react faster and proactively reach out to clients. After implementing HelpCrunch, incoming chats rose 32%, overall response times decreased, and Invisible.io committed to an annual HelpCrunch subscription.

Invisible.io

Max Bondarenko

Chief Marketing Officer