Case Study: Fitlap achieves €14.8 return per €1 spent (1380% ROI) with HelpCrunch

How Fitlap Earns €14,8 on Each €1 Spent on HelpCrunch

Fitlap is a weight‑management app that delivers personalized meal plans, shopping lists and nutritionist consultations. Facing a distributed support team across six countries, Fitlap needed a live chat and automation tool to deliver fast, personal responses and automated re‑engagement messages; after evaluating alternatives they chose HelpCrunch (using its live chat, chat and email auto messages, shared inbox and mobile SDK).

HelpCrunch gave Fitlap a customizable live chat widget, team collaboration tools (private notes, tags, profiles) and robust automation for campaigns like special offers, “don’t leave us” re‑engagements and birthday messages. The result: faster response times, higher retention and conversions, and measurable impact — Fitlap reports earning €14.8 for every €1 spent on HelpCrunch, 1380% ROI, a 98% average customer satisfaction rate and a 30% email open rate (outperforming industry benchmarks).

Fitlap