Case Study: Mathema achieves 45% AI-resolved support requests with HelpCrunch

How an EdTech platform Mathema began processing 5 times more queries thanks to automation and AI

Mathema, one of the largest EdTech platforms for online math tutoring, was struggling to keep up with a rapidly growing volume of support requests from students, parents, and tutors across multiple channels and languages. As its monthly requests climbed from 6,000 in 2022 to as many as 30,000 in 2025, the team needed a way to scale support without increasing headcount. They turned to HelpCrunch and its omnichannel communication tools, knowledge base, and automation features.

HelpCrunch helped Mathema centralize support, automate workflows, and launch AI Agents trained on the knowledge base for both parents/students and tutors. The result was 45% of chats resolved fully by AI, first response time cut from 8–12 minutes to 5 minutes, and no drop in CSAT. Even as chat volume grew 5x, the support team size stayed the same, and weekly knowledge base views rose from 150 to 3,500+.

Mathema

Yuliia Muzyka

Customer Success Manager