Case Study: Confido digitalizes clinic operations with Helmes' Medigate

A Custom Back-Office Application Helps Medical Clinic Group Confido Digitalize Daily Work and Fast-Track Growth

Confido, a leading private medical clinic group in Estonia, faced challenges digitalizing its daily back-office processes amid rapid growth. Their existing software lacked flexibility and automation, leading to time-consuming manual work that was prone to errors. They partnered with software vendor Helmes to develop a tailored solution to address these inefficiencies.

Helmes developed a custom back-office application named Medigate. This scalable system digitalized processes like appointment booking, staff scheduling, and invoice management, and was integrated with a customer portal for online bookings. The solution implemented by Helmes significantly reduced manual work, eliminated human errors, and facilitated easier staff onboarding. This provided the flexibility needed to support Confido's continued expansion and improved the experience for both staff and patients.

Confido